Many people often lose or have their cards stolen. If this occurs to you when using a CIBC debit card, you must report it right away.
If you lose your CIBC debit card, the first thing you might think to do is to acquire a replacement. However, it’s also crucial to notify the bank’s authorities. This will prevent someone from using your card for fraudulent purposes.
How to Report a Lost CIBC Debit Card
So, we’ll explain how to immediately report a missing CIBC debit card in this post, along with some advice that could be useful in these circumstances.
How to Contact a Representative About a Lost CIBC Debit Card
You must speak with a representative in order to report the loss or theft of the card after confirming that it was lost, stolen, or even held by an ABM. Simply visit the CIBC office that is closest to you, call 1-800-663-4575 (for Canada or the US), or dial 1-514-861-9898 (for other countries) to accomplish this. You may use their locator tool to look find a CIBC Banking Centre by clicking here to make things simpler.
You must explain your existing circumstances to the agent after you have a conversation with them. They’ll assure you that your account is safe and that you’ll get a replacement in exchange. Additionally, you cannot report someone person’s card; you must be the cardholder in order to do this.
Remember that you cannot report a broken debit card if you want a replacement. Speak with the person once more and request a replacement instead.
Unfortunately, you cannot report your debit card using CIBC Online or Mobile Banking; this option is only accessible for credit card accounts.
After reporting the CIBC lost debit card, what further can I do?
After reporting your debit card, you will soon get a replacement. However, there are certain things you may do in the meantime if you believe that identity theft and fraud will affect you:
report to the police. If you reported the debit card because you thought someone had stolen it, the police might assist you track down the offender.
Keep a record of all communications with the representative and the police. You need to be as specific as possible about your interactions with these folks. This might be useful for any follow-up questions on your situation.
Most crucial, you must modify the PIN when you eventually receive the replacement card. If you want to handle it yourself, visit a CIBC ABM, input your debit card, choose More, then Change PIN, and then follow the on-screen instructions.
We understand that reporting your CIBC debit card might be frightening, but you shouldn’t be concerned—the bank will take steps to protect both you and your account.
However, you should read How to Replace Your CIBC Debit Card if you’re having trouble getting a new debit card.